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At approximately 8:30am, the City of Ashland Engineering and Utilities department responded to a reported water break in the south-bound center lane of US-23 near the 39th Street intersection. 

The E&U department discovered a break in a 24-inch water line; the largest supply line in our delivery system. Valves leading to the break were closed at 10:00am and our crew immediately began digging its way towards the broken line, approximately fifteen feet deep. 

We expect to reach the break by 5:00pm today. Once there, we will assess the damage and develop our repair strategy. The 24-inch line is not only the largest in our supply line, it is also one of our oldest. For this reason, we anticipate some challenges. 

Our crew will work throughout the night and we hope to restore service to our customers sometime within the next 48 hours. We apologize for any inconvenience this may bring you.

In an effort to aide our citizens, from 6:00pm until 10:00pm today, the City of Ashland along with Boyd County Emergency Management will provide bottled water for Boyd County residents. If necessary, this station will reopen tomorrow from 8:00am - 10:00pm or until water is restored. 

To participate, please arrive at our Oakview Road Emergency Distribution Center located in the lower parking lot of ACTC. 

  • You will need to show proof of Boyd County residency. (driver’s license, utility bill, etc) 
  • Residents are limited to one case per household. 

Alternatively, The City of Ashland Parks Department has set up a water distribution station at the Central Park Playground Concession Stand

The station will be in operation from 3:00pm until 10:00pm today. If necessary, this station will reopen tomorrow from 8:00am - 10:00pm or until water is restored. 

  • Please bring your own water storage containers. 
  • You will need to show proof of Boyd County residency. 

BOIL WATER ADVISORY: Please stay tuned to the “City of Ashland Kentucky Department of Engineering & Utilities Facebook page for advisories as we will continue to provide updates into the evening. If you have low pressure or no pressure, it is safe to assume your neighborhood is under an advisory.

 The City of Ashland would like to express its most sincere appreciation to Marathon Petroleum, Boyd County Emergency Management, Kentucky Transportation Cabinet, and the Boyd County Public Health Department for their quick response and assistance as we work to restore service to our customers.